Warrick County Dispatch
Command Staff
Sheriff: Michael Wilder
Chief Deputy: Paul Kruse
Motor Patrol Lt: Greg Flowers
Training Lt: Marvin Bruce
Investigations Lt: Kyle Tevault
Jail Commander: Jeremy Holder
Quick Links
Contact Info
Warrick County Dispatch Center
100 W S.R. 62
P.O. Box 487
Boonville Indiana, 47601
Sheriff’s Office: (812) 897-6180
Warrick Dispatch: (812) 897-1200
Jail: (812) 897-6096
Fax: (812) 897-3654
Merit Board
The Sheriff’s Merit Board meets on an as needed basis at the Sheriff’s Office.
These meetings are open to the public and will be posted a week prior to any upcoming meeting.
Warrick County Dispatch Center
911 Director
Brian Waters
IDACS Coordinator
Melissa Jones
Agencies
- Warrick County Sheriff’s Office
- Indiana State Police
- Boonville Police Department
- Chandler Police Deparment
- Newburgh Police Department
- Department of Natural Resources
- Warrick County EMS
- All County Fire Departments
- Coroner’s Office
- Prosecutor’s Office
- Circuit and Superior 1 & 2 Offices
- American Red Cross
- Environmental Services
- Local Utility Companies
- Hospitals and other healthcare facilities
- Many others…….
Tasks
- Receiving initial calls
- Entering info into computer
- Prioritizing the call
- Deciding who the proper response personnel are
- Use GPS and maps
- Giving proper directions
- Tracking calls for the specific time of disposition
- Dispatch all law enforcement officers, EMS and fire calls
- Dispatchers communicate with all field units by radio (the dispatcher functions as a lifeline for the units in the field, so good radio ability is a must)
- The dispatcher must communicate the wants and needs of the public to the proper agency
- The dispatcher must receive the needs of the units in the field, then be able to assist
- Dispatchers work in an office setting having multiple county office duties to perform in conjunction with their dispatch duties
- For all the job responsibilities, it’s all about assigning priorties to each call received (that’s why some callers question the response time of officers/fire/EMS)
Training
Training for a dispatcher starts as a new hire and continues on throughout their entire career
Training includes but not limited to:
- 80 hours on site training
- IDACS/NCIC computer training certification
- Emergency medical dispatching training
- Required recertification every two years
- Must be able to multi-task
- Typing is a must
Warrick Central Dispatch received 92,066 incoming calls in 2019, which is a 136% increase over 2004 with the same budgeted staff. This figure does not include Sheriff’s Office administrative lines that also ring into dispatch outside of normal office hours, nor does it include inter-office calls.
The national standard for answering 911 calls is to answer 90% of the calls during the busiest hour within 10 seconds and 95% of the calls within 20 seconds. In 2019, Warrick Dispatch answered 94.02% of the calls within 10 seconds and 96.88% within 20 seconds during the busiest hour. Overall 96.31% of calls were answered within 10 seconds and 98.38% were answered within 20 seconds.
Average call duration in 2019 was 73.9 seconds, which was up from 68.6 seconds in 2018.
There is minimal data for the years between 2004 and 2016 to use for this report.
Towns
- Boonville
- Chandler
- Newburgh
- Elberfeld
- Lynnville
- Selvin
- Tennyson
- Folsomville
- Heilman
- Bullocktown
- Pelzer
- Yankeetown
Townships
- Boon
- Ohio
- Anderson
- Campbell
- Greer
- Hart
- Lane
- Owen
- Pigeon
- Skelton
Just a few reminders about Emergency 911 and when it shouldn’t be used.
What is 911?
- A very important tool for the general public and emergency personnel
- Police, medical and fire emergencies only
What isn’t 911?
- Information
- Phone number directory
- Non-emergency phone line
- Entertainment for children
When a caller uses 911 for a non-emergency, both a dispatcher and a 911 phone line are being used improperly. This may prevent someone who has a real emergency from getting the help they need. Parents should instruct their children on the proper use of 911 and that it should only be used in the case of an emergency.
Command Staff
Sheriff: Michael Wilder
Chief Deputy: Paul Kruse
Motor Patrol Lt: Greg Flowers
Training Lt: Marvin Bruce
Investigations Lt: Kyle Tevault
Jail Commander: Jeremy Holder
Quick Links
Contact Info
Warrick County Dispatch Center
100 W S.R. 62
P.O. Box 487
Boonville Indiana, 47601
Sheriff’s Office: (812) 897-6180
Warrick Dispatch: (812) 897-1200
Jail: (812) 897-6096
Fax: (812) 897-3654
Merit Board
The Sheriff’s Merit Board meets on an as needed basis at the Sheriff’s Office.
These meetings are open to the public and will be posted a week prior to any upcoming meeting.